Job Purpose:

The ICT and Communication Assistant will support the organization’s internal IT infrastructure and external communication efforts. This includes maintaining digital tools, managing website and social media platforms, supporting audiovisual documentation, and ensuring effective dissemination of project activities in line with organizational and donor branding guidelines.

Key Responsibilities:

ICT Support:

• Provide technical support to staff for computer systems, printers, internet connectivity, and basic network troubleshooting.
• Maintain inventory of ICT equipment and ensure timely updates or repairs.
• Ensure backup systems and antivirus protections are active and updated.
• Support the setup of meetings, webinars, and training events including audio/video equipment, projectors, and conference tools (Zoom, MS Teams, etc.).
• Manage organization email accounts, shared drives, and data storage practices.

Communication and Media:

• Draft and design communication materials (posters, flyers, brochures, banners) using tools like Canva, Adobe Suite, or equivalent.
• Manage social media pages (Facebook, Twitter/X, LinkedIn, YouTube) with timely updates and engagement tracking.
• Capture and edit photos and videos of field activities, trainings, and events for documentation and promotion.
• Support the development and updating of organization’s website content.
• Maintain a media archive of photos, videos, and publications organized by project/event/date.
• Assist in writing success stories, newsletters, and field highlights in collaboration with the program team.

Documentation and Branding:

• Ensure all publications, event materials, and digital outputs follow donor and organizational branding guidelines.
• Support report formatting and presentation design for donors and external stakeholders.
• Facilitate visibility activities and maintain a record of media coverage and outreach efforts.

Qualifications and Experience:

• Bachelor’s degree in Information Technology, Mass Communication, Media Studies, or a related field.
• Minimum 1–2 years of relevant experience in ICT support and communication/media in a nonprofit or development setting.
• Proficiency in MS Office, graphic design tools (e.g., Canva, Adobe Photoshop/InDesign), and basic video editing software.
• Familiarity with website CMS (e.g., WordPress) and social media content management.
• Strong writing and visual communication skills.
• Fluency in English and Urdu (additional local language is a plus).

Competencies and Attributes:

• Excellent organizational and time-management skills.
• Ability to work independently and in a fast-paced team environment.
• Detail-oriented with a creative mindset.
• Sensitivity to cultural diversity and humanitarian principles.
• Willingness to travel to field locations when required.