Job Description:

Join Dopasi Foundation: Where Impact Meets Accountability

At Dopasi Foundation, we are on a mission to create tangible, lasting impact, and we are looking for individuals who thrive in high-accountability, high-impact environments. Our culture thrives on a shared commitment to innovation, integrity, and an unwavering dedication to creating tangible, lasting change. Working with us requires resilience, adaptability, and the courage to take full ownership of your role in driving meaningful progress, even in the face of challenges. If you’re ready to hold yourself to the highest standards, then take the next step and explore this opportunity.

Scope of Work

The scope of work for this role involves to serve as the first point of contact for all visitors, staff, and partners, delivering a welcoming, professional, and courteous front-desk experience. The role supports the overall efficiency of office operations through effective communication handling, administrative support, and coordination of logistical tasks. 

Key Responsibilities:

Front Desk & Guest Management

• Serve as the first point of contact for all visitors, partners, and stakeholders.
• Greet and guide guests professionally, ensuring their needs are addressed promptly.
• Maintain visitor logbook and issue visitor passes as per office protocols.

Communication & Call Handling

• Answer, screen, and direct telephone calls in a courteous manner.
• Take accurate messages and ensure timely delivery to concerned staff.
• Manage official email/telephone inquiries and redirect appropriately.

Mail & Courier Handling

• Manage incoming and outgoing mail, parcels, and couriers.
• Maintain proper record of dispatched and received documents.
• Ensure timely circulation of official correspondence.

Meetings & Logistics Support

• Coordinate meeting room bookings and ensure readiness (stationery, equipment, seating).
• Arrange and supervise refreshments during official meetings and events.
• Provide administrative support during internal and external meetings when required.

Office Management Support

• Ensure reception and waiting areas are tidy, organized, and welcoming.
• Maintain updated contact lists (vendors, stakeholders, staff).
• Support administrative team in maintaining office supplies inventory.
• Assist in minor clerical tasks (photocopying, scanning, filing) as needed.

Compliance & Confidentiality

• Handle sensitive information with confidentiality and discretion.
• Follow organizational protocols, security guidelines, and safeguarding principles.

Core Competencies:

• Customer service orientation.
• Teamwork and collaboration.
• Organizational skills and attention to detail.
• Professionalism, integrity, and confidentiality.
• Adaptability to organizational needs in the development sector

Educational & Experience Requirement 

The individual holding this position shall possess the following:

• Minimum Bachelor’s degree (preferably in Social Sciences, Business Administration, or related field).
• At least 2 years of relevant experience, preferably in the development/nonprofit sector.
• Strong communication and interpersonal skills with a welcoming attitude.
• Proficiency in MS Office (Word, Excel, Outlook) and office equipment handling.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and behavior aligned with organizational values.

Compensation

Competitive salary + Performance-based increments

Growth Opportunities

Path to senior roles based on performance

OUR CORE VALUES

At Dopasi Foundation, our core values are the foundation of our work and the driver of every impact we create. The right candidate will not only understand and appreciate these values but will embody them daily, recognizing why they are essential to the success and integrity of our mission.

Liberty & Justice

We are committed to ensuring every individual’s right to access equitable healthcare and opportunities. We strive to eliminate stigma, systemic barriers, and disparities in healthcare, working to make a healthier, fairer society a reality for all communities we serve.

Integrity

Integrity guides our actions, demanding honesty, transparency, and accountability in all we do. We believe in doing what’s right, especially when it’s difficult, as we build trust within our team, communities, partners, and donors. Integrity drives us to uphold our promises and remain dedicated to impactful, ethical work.

Diversity

Diversity is our strength, enhancing our perspectives, solutions, and resilience. We actively seek out and value different backgrounds, voices, and insights, knowing they lead to richer solutions. By embracing diverse viewpoints, we respect and serve each community with empathy and inclusivity.

Kaizen

Kaizen (continuous improvement) fuels our pursuit of excellence. We believe in always striving to be better, learning from successes and setbacks alike. This commitment to growth keeps Dopasi agile and effective, ensuring that we adapt, improve, and drive even greater impact in the communities we serve.