Job Title: Operations Manager– Pakistan

Location: Onsite Lahore Pakistan

Reports To: Director Operations Pakistan

Role Summary

The Operations Manager – Pakistan supports the Director Operations in managing and optimizing operational functions based in Pakistan for Evaluate Medicolegal / Evaluate Health, an Australian leading organization. The role focuses on operational coordination, delivery excellence, compliance, and seamless collaboration between Pakistan-based teams and Australian stakeholders, ensuring alignment with Australian standards, service expectations, and business objectives.

Key Responsibilities

Operational Leadership

• Support the Director Operations in overseeing day-to-day operations in Pakistan.

• Ensure operational activities align with Australian business requirements, service standards, and timelines.

• Act as the primary operational coordination point between Pakistan-based teams and Australian leadership.

• Implement and maintain standardized operating procedures across departments.

• Ensure operational coverage and workforce planning aligned with Australian time zones to support real-time collaboration and service delivery for medicolegal operations.

Performance & Process Excellence

• Establish and monitor operational KPIs, dashboards, and reporting mechanisms.

• Identify bottlenecks and implement Lean / Six Sigma / continuous improvement initiatives.

• Ensure on-time, on-budget delivery of operational targets.

Financial & Cost Management

• Own operational budgets, forecasting, and cost optimization initiatives.

• Improve margins through productivity, vendor management, and process automation.

• Partner with Finance to ensure strong financial controls and compliance.

Compliance, Risk & Governance

• Ensure full compliance with local laws, labor regulations, HSE standards, and corporate policies.

• Manage operational risks and implement mitigation and business continuity plans.

• Lead audits and ensure timely closure of findings.

Stakeholder & Customer Management

• Coordinate closely with Australian operational, clinical, and corporate teams to ensure seamless medicolegal service delivery.

• Facilitate clear communication, reporting, and issue resolution between Pakistan and Australia during Australian business hours.

• Support client service delivery by ensuring adherence to SLAs, quality benchmarks, and turnaround times critical to medicolegal services.

People & Culture

• Build, lead, and mentor high-performing operations teams across Pakistan.

• Drive a culture of accountability, safety, ethics, and continuous improvement.

• Support talent development, succession planning, and leadership capability building.

Technology & Transformation

• Champion digital transformation and automation within operations.

• Leverage data analytics for decision-making and performance optimization.

Key Requirements

Education

• Bachelor’s degree in Engineering, Operations Management, Business Administration, or related field.

• Master’s degree (MBA / MS) preferred.

Experience

• 8–12+ years of progressive operations or service delivery experience.

• Experience working with international teams, preferably supporting Australian or other Western markets.

• Demonstrated ability to manage cross-border coordination and time-zone–driven operations.

Skills & Competencies

• Strong understanding of medicolegal or healthcare service operations, documentation workflows, and confidentiality requirements.

• Proven ability to manage teams working in Australian time zones, including evening or night shifts as required.

• Excellent written and verbal communication skills for interaction with Australian stakeholders.

• Strong analytical, problem-solving, and decision-making abilities.

• High integrity with a compliance-, privacy-, and quality-first mindset.

Key Performance Indicators (KPIs)

• Operational efficiency and cost savings

• SLA and customer satisfaction scores

• Budget adherence and margin improvement

• Compliance and audit outcomes

• Employee engagement and retention